Boo to British Airways Customer Relations

What a rubbish response from British Airways via Trailfinders to my letter alerting them that my suitcase had been broken into (nothing at all stolen, most strange) somewhere between George Airport, Johannesburg Airport and Heathrow.

Chetan Lagad, customer relations at BA wants me to send my baggage claim tag, a property irregularity report and a copy of a lost baggage questionnaire.

Does BA really think that after their customers have been flying for 15 hours they are going to faff about at the landing airport filling out forms? And I hadn't lost my suitcase it was just broken into! What a waste of everyone's time. Boo.

I fly BA as it tends to be the best option. But the flight from Joburg was rubbish too, and the flight attendants treat everyone in economy with disdain. I might rethink Virgin... and I already like SAA.

Trailfinders customer service, on the other hand, I find to be superb. Hooray!

Love Lush! B Never 2 Busy 2 Be Beautiful!

Have fallen head over heels with Lush and B Never 2 Busy 2 Be Beautiful products. I've always liked Lush stuff but it didn't feature heavily on my radar even when I worked a few doors down from the store that was then in Kensington High Street. (That was probably more to do with my job at the time, which was so soul destroying I couldn't think about fun stuff. Maybe Lush would've helped cheer me up but that's moons ago.)

I'm mad for the Karma fragrance; I only ever really wore No.5, Prada and Gucci (darling) before, but I'm obsessed. Have the soap, body cream, bath stuff. Yum. Went in the store heaven in Covent Garden yesterday and lushed out on loads of goodies. Also popped into sister store B, and came out with new foundation and a gorgeous new cream blusher in a shade I'd never have tried - peach - not to be said in a Brummie accent - until the groovy gay guy put some on me. All the jars are hand made sparkly things in different colours, and you can buy some glorious powdered lip stain which comes in a little tagine. There are boy products called Dirty too.

Heaven to betsy - this is serious pamper time. I never used to be that bothered but lotions and potions are so mood enhancing.