What a rubbish response from British Airways via Trailfinders to my letter alerting them that my suitcase had been broken into (nothing at all stolen, most strange) somewhere between George Airport, Johannesburg Airport and Heathrow.
Chetan Lagad, customer relations at BA wants me to send my baggage claim tag, a property irregularity report and a copy of a lost baggage questionnaire.
Does BA really think that after their customers have been flying for 15 hours they are going to faff about at the landing airport filling out forms? And I hadn't lost my suitcase it was just broken into! What a waste of everyone's time. Boo.
I fly BA as it tends to be the best option. But the flight from Joburg was rubbish too, and the flight attendants treat everyone in economy with disdain. I might rethink Virgin... and I already like SAA.
Trailfinders customer service, on the other hand, I find to be superb. Hooray!
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