I have just spent an agonising 20 minutes registering my claim against the driver who reversed his Merc into my car in a car park yesterday (seemed like a nice man, really shaken up by it, said his reverse beeper didn't go off). His insurers - Zurich - arghghgh. How not to be all Daily Mail about call centres in India? The conversations are agonising when neither side can understand the other and you have to spell every word out.
I just want my car fixed!
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